Privacy Policy
Effective date: September 26, 2026
Introduction
Dr Anna Walch ("we", "our", or "us") operates the website at https://www.drannawalch.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services. health care service delivery: gynaecology and fertility care
Scope of This Policy
This Privacy Policy applies to all personal information collected through https://www.drannawalch.com and any related applications, services, APIs, or communications provided by Dr Anna Walch. It does not apply to third-party websites, products, or services even if they are linked from our platform. By using our services you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following categories of information: Full name Email address IP address Device information Usage data. This includes information submitted when users create an account or manage their workspace.
How We Use Information
We use personal information to:
provide, maintain, and improve our services;
respond to support requests and communicate about the service;
secure the platform and detect fraud or abuse;
comply with legal obligations;
understand usage patterns and improve product performance through analytics
Cookies and Tracking
We use cookies and similar technologies to keep users signed in, remember preferences, and improve site performance. We also use analytics tools to understand feature usage and performance trends.
Third-Party Service Providers
We work with trusted service providers to operate the platform. Current providers may include: We use trusted third-party service providers to support our operations, such as hosting, analytics, and communications. These providers may process personal information on our behalf subject to contractual and legal safeguards.. These providers may process personal information on our behalf subject to contractual and legal safeguards.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy; it is then securely deleted or anonymised.
Your Privacy Rights
Depending on where you are located and the laws that apply, you may have the right to:
Right of Access: request a copy of the personal information we hold about you;
Right to Rectification: request correction of inaccurate or incomplete information;
Right to Erasure: request deletion of personal information, subject to legal exceptions;
Right to Data Portability: receive a machine-readable copy of your data where applicable;
Right to Object: object to processing based on legitimate interests or direct marketing;
Right to Restriction: request that we limit how we process your information in certain circumstances;
Right to Withdraw Consent: withdraw consent at any time where we rely on consent as our legal basis;
How to exercise your rights: You may submit a Data Subject Access Request (DSAR) or any other privacy request by emailing us at admin@drannawalch.com. We will acknowledge your request within 5 business days and provide a substantive response within 30 days of receipt (or such shorter period as required by applicable law). In complex cases we may extend this by a further 60 days and will notify you accordingly.
Legal Basis and Jurisdiction
We process personal information in accordance with applicable privacy laws in Australia. The table below sets out the legal basis we rely on for each category of processing activity:
Processing activity
Legal basis
Account creation and core service delivery
Contract performance: processing is necessary to perform our agreement with you
Transaction records and regulatory compliance
Legal obligation: processing is required to meet applicable legal requirements
Security monitoring, fraud prevention, and abuse detection
Legitimate interests: we have a legitimate interest in keeping the service and our users secure
Platform analytics and product improvement
Legitimate interests: we have a legitimate interest in understanding how the service is used; anonymised or aggregated data is used where possible
Privacy contact: We have not appointed a formal DPO but have designated a responsible person to oversee privacy compliance. All privacy enquiries should be directed to the contact address in Section 12.
Security
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
International Transfers
If personal information is transferred across borders, we take steps to ensure the information receives an adequate level of protection under applicable law.
Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:
Email: admin@drannawalch.com
Postal address: Unit 1/36 Edmondstone Rd, Bowen Hills QLD 4006
Privacy requests: admin@drannawalch.com
We aim to respond to all privacy enquiries within 5 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and provide notice where required.
Annex A. Jurisdiction-Specific Privacy Disclosures
The following provisions supplement this Privacy Policy and apply where the relevant law governs your relationship with us.
Australian Privacy Principles
We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) in Schedule 1. Australian residents may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992. We notify the OAIC and affected individuals of eligible data breaches under the Notifiable Data Breaches scheme (Part IIIC of the Act).
HIPAA / Protected Health Information
Where we process Protected Health Information (PHI) on behalf of a covered entity, we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA, 45 CFR Parts 160 and 164) and execute a Business Associate Agreement (BAA). PHI is processed only as permitted by HIPAA and the BAA.
Data Breach Notification
If a personal-data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and notify affected individuals without undue delay where required by applicable breach-notification law (including U.S. state breach laws, Australia's NDB scheme, PIPEDA breach reporting, and LGPD Article 48).
Data Sub-Processors
We engage the following categories of sub-processors to provide the Service: cloud hosting, transactional email, payment processing, customer support, analytics, error monitoring, and security services. Each sub-processor is bound by a written contract requiring confidentiality, security, and processing only on our documented instructions, including the GDPR Article 28 / UK GDPR / LGPD Article 39 requirements. Current sub-processors include: We use trusted third-party service providers to support our operations, such as hosting, analytics, and communications. These providers may process personal information on our behalf subject to contractual and legal safeguards.. We provide reasonable advance notice of new sub-processors where required by enterprise customer DPAs.
